CQC report on the state of care in urgent primary care services

The state of care in urgent primary care services presents findings from our programme of comprehensive inspections of urgent care centres, NHS 111 services and GP out-of-hours services. 

Urgent primary care services play a vital role in England’s healthcare system. They are the first step to ensure that people are seen by the professional best suited to deliver the right care and in the most appropriate setting.

A quick, safe and effective response from these services provides a good outcome for patients and takes pressure off other parts of the urgent care system.