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Support available over the Christmas period

Christmas can be a difficult time for many in our community.

There are many services, both local and national, who will be available to support you.

Wirral Infobank

Has information from local organisations, charities and businesses offering community support to Wirral residents during the festive period. Community offers include:

  • Hampers.

  • Dinners.

  • Gifts to local residents who are in need, to help tackle festive poverty. 

The information also includes referral pathways, so you can assist someone else who is in need, as well as details of how to make donations to service providers.

After you click the link, you can refine your search results further by typing in a keyword, such as "Toy", or "Hamper" and clicking Go.

CWP Crisis Line

The CWP Crisis Line is the first port of call for mental health help on Wirral. They are open 24 hours a day, 7 days a week, and is open to people of all ages. The Crisis Line is operated by people in your local area who will know best how to support you. You can call the crisis line for free on 0800 145 6485

Staff wellbeing

There is a staff wellbeing magazine had been produced by CWP- this can be accessed online:

National support and helplines

  • Carers UK

    The national Carers UK Helpline will be open as usual from 9am-6pm including Christmas Day if you are a carer needing support this Christmas: 0808 808 7777

  • Domestic Abuse

    The Refuge National Domestic Abuse Helpline is open 24 hours a day. You can call them for free on 0808 2000 247 or chat to them live on the website:

  • Sexual Health

    Wirral Contraception and sexual health services still have online postal STI support/testing and additional remote care pathways around access to condoms and repeat pills. There is a common Q&A to help support both patients and colleagues in the community- this also includes Christmas and New year Clinic opening hours.

  • Eating Disorders

    Beat, the UK’s Eating Disorder Charity, has put together a useful guide to coping with Christmas: The Beat helpline will be open 4-9pm from 24th December-1st January so you can also give them a call on 0808 801 0677.

  • Grief and bereavement

    The Cruse National Helpline is open every day over the holidays (with some changes to opening hours.) You can call them on 0808 808 1677

  • Kooth – support for young people

    Kooth offers free, safe and anonymous support for children and young people:

  • LGBT Foundation

    The LGBT Foundation helpline is open every day over the festive period on 0345 3 30 30 30 or email

  • Marie Curie

    Marie Curie has lots of information on their website to help you make decisions about Christmas during coronavirus if you’re living with a terminal illness or a condition that makes you vulnerable, or caring for someone who is:

  • Older people - loneliness

    If you’re an older person who is alone this Christmas, the Silver Line is open 24 hours a day every day of the year for conversation, advice and friendship. You can call them for free on 0800 4 70 80 90

  • PAPYRUS is the national charity dedicated to the prevention of young suicide. Their HOPELINE is open 9am-midnight every day including Christmas year – you can call 0800 068 4141, text 07860039967 or email

  • The Samaritans remain open over Christmas so if you need support or someone to talk to you can call them for free on 116 123 or email them at