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The community paradigm: why public services need radical change and how it can be achieved

This NLGN report considers the case for a shift in public services based on a completely new relationship between citizen and state. This relationship rejects the hierarchical and transactional mindsets of traditional service models that can bypass people’s assets and capabilities. Instead, it fosters collaboration between the public servant and the citizen, sharing power and resources more directly with people, to embed prevention and ensure future sustainability.