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There were 11.8 million calls to NHS 111 in England for 2018

09 March 2020

This pilot statistical report from NHS Digital presents findings from analysis of Pathways NHS111 calls and Hospital Episode Statistics (HES) linked data for the period 1 January 2018 to 28 December 2018.

NHS 111 provides a number of different services to callers.

The majority of calls proceed to triage using NHS Pathways; however, some calls may be directed elsewhere, or may cease prior to triage.

Headlines

  • 11.8 million calls to NHS 111 in 2018 where an NHS number was recorded in NHS Pathways
  • 1.14 million callers sent to an Emergency Department (9.6% of all patients who called 111 were advised to go to an emergency department)
  • 71.9% of patients who were advised to go to an emergency department went within 48 hours and 13.3% of these patients arriving at emergency departments were admitted