Healthwatch Wirral

Introduction 

Healthwatch gives people a powerful voice locally and nationally.

At a local level,

• Healthwatch Wirral works to help local people get the best out of their local health and social care services.

• Whether it’s improving them today or helping to shape them for tomorrow.

• Local Healthwatch is all about local voices being able to influence the delivery and design of local services.

• ...and that's not just people who use them, but anyone who might need to in future.
  

Working with Wirral Intelligence Service, we work collaboratively to bring together service user voice with other evidence that in turn supports the decision-making processes across local statutory and non-statutory organisations.  

A cornerstone of the work of Healthwatch Wirral has been the following statement and approach developed with partners:

‘Foundations of Quality Improvement should always have what patients tell us about their treatment and care, at the heart of everything as a system we plan and do. We must be able to evidence that all actions and decisions made come back to this, making certain that everyone feels respected, involved, and valued at each and every part of the journey. We should all feel confident that we are either giving or receiving quality care.’ NHS England and NHS Improvement, Healthwatch Wirral, Age UK Wirral, Wirral System

This page will be updated on a regular basis as new and influential work becomes available from Healthwatch colleagues - keep checking back.

Healthwatch key information

• Feedback Centre – tell us about your experiences of health and social care services

• Spare 5 Toolkit – find local support, advice and information organisations

• Reports – read up on our recent work

• Monthly e-bulletin – sign up for local updates

• Twitter

• Facebook

• Contact Healthwatch Wirral 

Recent information

Upcoming reports
The Healthwatch Wirral team is working on a number of projects to help share local residents’ views with commissioners and decision-makers, and to ensure we can learn from the pandemic across the local system. Keep an eye on their website for updated reports such as on GP access and the experiences of people who have been shielding on the Wirral.

• Supporting Wirral Council with LFT Mobile Community Testing
  This report has been compiled to feedback on the findings, by Healthwatch Wirral (HWW), in relation to Mobile 1 (HWW Van) when we supported the Mobile Community Testing between April and June 2021.  It is a representation of the people, who used the service and staff who provide the service, we spoke with over the 3 months and should not be interpreted as being representative of everyone who lives, or works, in Wirral.

• Seeing the Light Through the Armour: A Hearts and Minds reflection on shielding‘
  Seeing the Light Through the Armour’ was a collaborative effort between Healthwatch Wirral, Age UK Wirral and Citizens Advice Wirral to provide a simple, clear resource from locally trusted organisations for people who were shielding and their carers. As a result of this work, it became clear that we needed local insight into the impact of shielding on Wirral residents.

• Healthwatch Wirral Roadshow (July 2021)
  From April-June 2021 Healthwatch Wirral staff and volunteers joined one of Wirral Council’s Mobile Testing Units to help hand out free COVID-19 tests and to hear about people’s experiences of health and social care during COVID. We supported with the delivery of 1861 on-site tests, handed out 9136 home test kits and spoke to 8363 people about what matters to them around health and social care. Read more about the roadshow on our website.

• COVID-19 vaccination reports (April 2021)
  At the start of the COVID-19 vaccination programme Healthwatch Wirral began working with vaccination sites across the Wirral to capture people’s experiences of getting the vaccine, to help improve the service and to share positive feedback to support local communications around the vaccine. You can read the most recent report from April 2021 on our website.