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Work Together with Residents
Engagement with residents is crucial to understanding resident needs, expectations and experiences and ensuring their involvement in key decisions about Wirral.
A range of different types of consultations are carried out by many organisations across Wirral. Findings are used in a number of different ways including to assess if proposals for change are right, to understand views on the quality of services residents receive and to put in place improvements and to challenge assumptions. Organisations are joining together to ask residents once rather than a number of times and are using this information to jointly plan integrated approaches to benefit residents. Some of the ways in which this engagement is captured are shown below.
Have Your Say
We want everyone to get involved and shape the future of Wirral. The 'Have your say' website will help you find and take part in engagement activities that interest you. You can share your ideas to influence decisions in your area and see how your views make a difference.
View current and future projects in Wirral and have your say at haveyoursay.wirral.gov.uk/ (please use IE, Chrome or Safari web browsers).
Local Engagement and Qualitative Research
We are looking to collect and collate the results from the extensive engagement, involvement and consultation undertaken with residents and led by partners across Wirral. Keep returning to this new page as we will be endeavouring to add new content as often as it is received.
If you are aware of any completed and published local content and would like to get in touch then please let us know by contacting us at wirralintelligenceservice@wirral.gov.uk
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Key Surveys and Evaluations
2023
Left Un-Checked: Why Maternal Mental Health Matters (Healthwatch Wirral contributors)
Healthwatch Wirral were one of just 4 Local Healthwatchs to carry out the more in-depth interviews and qualitative work.
2022
2021
to be published
2020
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summarises and links to qualitative resources to highlight a range of engagement with public, across UK and across groups relating to the topic or subject in question
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could help understand local Wirral circumstances or be used to consider and compare similar impacts at that local level
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includes local work, where it is undertaken and published, to consider impact and outcome
In partnership with the research agency, Revealing Reality, Wirral Council have been trialling a new approach to engage with local residents, in the form of panel discussions. Nine panels, lasting two hours each, were hosted across Wirral’s neighbourhoods, and over 100 people were engaged in the process.
2019
Culture and Youth Culture (November 2019) (Full Report)
This report covers the 14th annual Youth Parliament held on 6th November 2019.
Through a variety of forums including Wirral Youth Voice Group, Children in Care Council, Wirral Young People’s Action Group and the Wirral SEND Youth Voice, Wirral strives to ensure that through listening and being responsive to the needs of children and young people that their views are at the heart of our services.
The Parliament fits into the Wirral Borough Council Children’s Services strategic approach to youth engagement and participation and the Young People’s Engagement and Participation Framework. It is a regular full council meeting. However, it is a closed meeting and, as such, the minutes are not for public view
The Review of the Youth Offer aimed to understand what young people in Wirral need and want to support their development and help them to achieve the best possible outcomes. With this insight, Children's Services will review current provision and work collaboratively to design a Youth Offer which will be accessible and beneficial to all young people in the borough.
The review is focused on listening to what young people are telling us rather than making assumptions about what we think they want- they are the experts. The review is not just about youth clubs or leisure activities, it considers all aspects of young people’s lives, including: health & wellbeing; education, employment & learning; hobbies, activities & free time; youth voice & democracy; young people in their communities; and, advice, information and access.
Usage of Local Authority Funded Youth Provision
Also published at http://democracy.wirral.gov.uk/ieListDocuments.aspx?MId=7988&x=1&
NHS England together with Ipsos MORI, have published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of primary care services and their overall experience of accessing these services.
Data are weighted by age and gender so that results resemble the eligible registered list population of each practice and CCG.
The latest survey consisted of around 2.3 million postal questionnaires sent out to adults registered with GP practices in England from January 2019 to the end of March 2019. Around 770,000 patients completed and returned a questionnaire, resulting in a national response rate of 33.1%.
For a more detailed overview of our local results please see the data and reports published on the survey’s main website:
This report outlines the detail of the SEND Youth Voice Conference held at Pilgrim Street Arts Centre on Friday 25th January 2019. This annual event affords Wirral’s SEND Youth Voice group the opportunity to be listened to with a view to professionals learning and leading their services to better support and meet the needs of these young people. Last year’s event acted as a catalyst for significant change and, as such, the SEND youth voice group were encouraged to share their views on their most problematic area, namely Safety. Not coincidentally the Under 16 group and the Over 16’s both chose Safety as the nominated topic for discussion at this year’s event.
2018
Future in Mind: Wirral Schools Survey - Mental Health and Services in Schools (2018)
This survey was undertaken on behalf of the Wirral Future in Mind Steering Group in order to ascertain and understand some key components related to:
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Children & Young People’s mental health
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How services were able to respond to that expressed need
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How schools were able to work with Child & Adolescent Mental Health Services
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The views of school leaders in relation to key mental health issues
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Access to Speech & Language Therapy (SALT) services
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Approaches to Staff Wellbeing
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Whole school approaches to improving mental health and wellbeing
This was the 3rd survey undertaken with the 1st survey conducted in the summer of 2016.
The total number of school completing the survey for 2018 was 97; a 30% increase in respondents. The total number of school settings on the Wirral invited to take part in the survey was 125.
(2016 - 46 schools responded)
(2017 - 68 schools responded)
Local voice for children and young people (2018 Update)
This is a summary of those opportunities and instances that Wirral’s Children and Young People’s Department and key partners have sought the views of those accessing the services provided, involving them, and seeking to understand and incorporate their views into the wider decision-making process.
Wirral Council asked Ipsos Mori to conduct a second Resident Survey, following the first survey in 2015.
Feedback from the 2018 Community Conversation Co-Production Events (July 2018)
This is the feedback from Wirral Residents following the 'Community Conversation' work led by Age UK Wirral
SEND Youth focused Partnerships Event: Pilgrim Street Arts Centre
Summary Event Report (November 2018)
This report outlines the detail of the SEND Youth Group Focussed Partnerships Event held at Pilgrim Street Arts Centre on Friday 23rd November 2018.
This event was a pilot for what is hoped will be an on-going facility and was in direct response to the highlighted needs at the SEND Youth Voice Conference in January this year.
SEND young people report they don’t feel listened to and cannot access the employment opportunities they feel they should be able to and are more than capable of accessing. They wanted a vehicle to speak to providers and challenge the reasoning behind the barriers to paid employment and showcase their aspirations, skill set and experience whilst asking for leads to help them reach their career goals.
2017
Future in Mind: Wirral Schools Survey - Mental Health and Services in Schools
This survey was undertaken on behalf of the Wirral Future in Mind Steering Group in order to ascertain and understand some key components related to:
- Children & Young People’s mental health
- How services were able to respond to that expressed need
- How schools were able to work with Child & Adolescent Mental Health Services
- The views of school leaders in relation to key mental health issues
- Access to Speech & Language Therapy (SALT) services Approaches to Staff Wellbeing
- Whole school approaches to improving mental health and wellbeing
The survey was originally undertaken in Summer 2016 where 46 schools responded; the survey was initially available in June 2016 before being redistributed in September 2016.
The survey was then repeated in Autumn 2017, with 68 schools responding to the survey; a 48% increase in respondents.
The 2017 GP Patient Survey assesses patients’ experience of healthcare services provided by GP surgeries, including experience of access to GP surgeries, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and experience of out-of-hours NHS services. The survey also includes a number of questions assessing patients’ experience of NHS dental services.
The results of the survey are published by Ipsos MORI on behalf of NHS England on the GP Patient Survey publication website.
This Carers Survey is distributed to local residents by local authorities annually in order to gauge opinions and views about life as a carer.
This is then reported back as part of central government statutory returns, but we have reviewed the responses to develop this document and so inform our future policy, procedures and processes and support Carers across the Borough.
Wirral BAME Research and Innovation Toolkit (August 2017)
Although there are well-documented cultural variations in terms of disease prevalence, most of challenges BAME individuals face are similar to the general population
This local resource seeks to support the improvement of the health and wellbeing for BAME groups in Wirral.
Wirral Smoking and Alcohol Prevalence Survey (April 2017)
In November 2016 Wirral Borough Council commissioned Praxis to conduct a survey to update their database of information relating to smoking prevalence and patterns of alcohol consumption in the 20% most deprived areas of Wirral. This report summarises the findings of this survey, including analysis of trends and comparison with previous smoking prevalence surveys (the first baseline survey was carried out in 2009).
In total 2,902 interviews were successfully completed, from a pool of 5,000 residential addresses – a response rate of 58%. Interviews took place during November and December 2016 with a small number being completed in January 2017.
Local voice for children and young people (2017 Update)
This is a summary of those opportunities and instances that Wirral’s Children and Young People’s Department and key partners have sought the views of those accessing the services provided, involving them, and seeking to understand and incorporate their views into the wider decision-making process.
2016
Future in Mind: Mental Health and Services in Wirral Schools (November 2016)
This survey was instigated on behalf of the Wirral Future in Mind Steering Group in order to ascertain and understand some key component in formation related to
- children and young people’s mental health,
- how services were able to respond to that expressed need,
- how schools were able to work with Child and Adolescent Mental Health Services
- The views of school leaders in relation to key mental health issues and
- Access to Speech and Language services
The approach was initially undertaken in June 2016 when 25 schools responded to the survey and then at the request of the FiM Steering Group the survey was put out again to schools in September/October 2016 in order to gain a higher response.
Wirral Mencap Consultation Report: How do we make Wirral a better place to live for people with a learning disability and their families? July 2016
Wirral Mencap has gathered data from over 160 people with a learning disability and/ or family carers to establish the main concerns and aspirations of people living in Wirral. The data includes information gathered via surveys, focus groups, accessible consultation exercises and statistical information from existing service provision. The data has been analysed and themes have emerged with the report being accessed here
Healthwatch Mental Health Survey with Young People attending National Citizen Service Programme and Birkenhead 6th Form College (Summer 2016)
Healthwatch set out to complete the survey with young people, over 140 making their feelings known, to allow then to share their understanding of mental health issues and to raise awareness of the services that are commissioned to support them. The survey was promoted through July, August and September via the National Citizens Scheme and with Birkenhead Sixth Form College. The results highlight the concerns and issues being faced by our young people today, services they want to access and ways they want to be communicated with.
2015
Wirral JSNA: Sensory Service survey results (2015)
This short report outlines the survey results provided by the Wirral Sensory Service in Autumn 2015. This was an opportunity for parents, carers and service users to provide their insight into the service they receive and issues they see as affecting their lives. View this document for more information.
Local survey of ex-military personnel and veterans (2015)
This short report outlines the survey results provided by the Wirral based All Military Members Organisation or AMMO in April 2015. This was an opportunity for ex-service personnel and veterans, living or accessing support in Wirral, to provide their insight into issues they see as affecting their lives. View the document for more information
Improving individual health and wellbeing across Wirral
Tackling entrenched problems in service delivery related to worklessness to improve outcomes for residents (Full content) (December 2015)
This research was jointly commissioned between Public Health and Regeneration in order to gain a greater understanding of the barriers people are facing when existing on Employment Support Allowance with subsequent outcomes for their mental health and wellbeing. Public Health wanted to understand what motivated people to change their behaviour and how the place where they live impacts on their motivation to change.
Alongside developing our collective understanding as to these issues facing people in the borough there is an absolute recognition of the need to build the capacity of communities to take responsibility for their own health; using asset based community development techniques.
Wirral Council asked Ipsos Mori to conduct this first survey in 2015.